Refund policy

All sales are final — we do not accept returns or exchanges.

If your item arrives damaged or defective, or you received the wrong item, please contact us at hello@dimemsg.com within 14 days of delivery, including your order number and a photo of the issue. We will send a replacement or issue a refund.

Once a damage, defect, or incorrect-item claim is reported, please allow 10-15 business days for us to process your replacement or refund.

Approved refunds will be issued to your original payment method. Please note it may take additional time for your bank or credit card company to post the refund.

Questions? Contact us anytime at hello@dimemsg.com.